Understanding emotion to build trust, resilience, and cohesion For much of my early career, emotions were treated like weaknesses - inconveniences that had no place in “real leadership.” Long before mental health became a corporate buzzword, the hospitality world ran on one principle: sink or swim. And many of us swam through the murky depths of exhaustion, isolation, and pressure few people ever saw. I can recall with unfavorable discontent, my early days at the Hyatt Regenc